Refund policy

Refund & Exchange

As all Nika Lamb products are made to order, we do not accept returns or offer refunds for:
- Change of mind
- Incorrect size selection
- Preference for a different color or design
- Accidental orders
- Buyer’s remorse

In accordance with applicable consumer protection laws, products that are custom-made or produced on demand may not be eligible for cancellation or return once production has begun.

If you receive an item that is damaged, defective, or significantly different from the item ordered, please contact us within 14 days of delivery so that we can review and resolve the issue.

Damaged, Defective, or Incorrect Items

We take pride in the quality of our products. If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 14 days of receiving your order.

To submit a claim, please provide:
- Your order number
- A description of the issue
- Clear photographs showing the defect, damage, or incorrect item

Once the issue has been reviewed and approved, we will provide a replacement or other appropriate remedy at no additional cost.

Claims submitted without photographic evidence may be declined.